AND CV WRITING EXPERTS TO:
Use of Information, Data Protection and Internet Privacy
The Fuller CV Ltd is concerned for the privacy of visitors to its web sites, protection privacy is extremely important to us. However, please remember that the security of information transmitted over the Internet cannot be assured
The following sections generally describe the types of information collected at The Fuller CV Ltd site and the uses made of it.
Personally Identifiable Information
Relevant only if you use either of the following services
Free CV Review
When you register for a Free CV Review you will upload your CV and this will be stored only by us, to enable your Free CV Review to take place. From time to time we may send you an email about important changes to the site, service or our product promotions. You have the opportunity to unsubscribe from these emails, on each email or by emailing firstname.lastname@example.org
A service we offer is fast-track Job Board registration, through Fuller Career. This service lists some job boards that we can automatically register you with, for speed and ease. Each job board listed will have its own terms and conditions you need to accept, before we would make any transfer.
If you tick these fields: we will automatically transfer a copy of your CV / name / email address to the job boards listed against each tick. You will then receive an email of registration from each job-board you choose and relevant login details, for future access to these websites.
If you un-tick these fields: no data is transferred outside of The Fuller CV.
Further you agree that The Fuller CV shall have the unrestricted right to store on it’s internal systems any such information provided by you.
Links to other Web Sites
The Fuller CV web site provide links to other third party web sites as a service to our users. The privacy
policy described here does not apply to those sites.
The Fuller CV Ltd operates data networks protected by the industry standard firewall and password protection. The Fuller CV has security measures in place to attempt to protect against loss, misuse and alteration of your user data under our control.
Except as outlined below, only authorised employees have access to the information you provide us.
Furthermore we impose strict rules on The Fuller CV employees who have access either to databases that
store user information or to the servers that host our services. Whilst we can not guarantee that loss, misuse
or alteration to data will not occur, we make every effort to prevent such unfortunate occurrences.
You can request a copy of the information we hold concerning your details and revoke your consent to our using your information for the above listed purposes at any time by contacting us at email@example.com.
Terms and Conditions
This is thefullercv.com and thefullercv.co.uk web site. Your use of this web site is subject to the following terms and conditions, which you are deemed to accept each time you use the web site;
Interruption and omissions in service
Whilst we try to ensure that the standard of this web site remains high and to maintain the continuity of it, the internet is not an inherently stable medium, and errors, omissions, interruptions of services and delays may occur at any time. We do not accept any liability arising from such errors, omissions, interruptions or delays or any ongoing obligation or responsibility to operate this web site (or any particular part of it) or to provide the service offered on the web site. We may vary the specification of this site from time to time without notice.
1) Links to other sites
On this site you will be offered automatic links to other sites which we hope will be of interest to you. We do not accept any responsibility for or liability in respect of the content of those sites, the owners of which do not necessarily have any connection, commercial or otherwise, with us. Using automatic links to gain access to such sites is entirely at your own risk.
2) Information on this site
Whilst we make every effort to ensure that the information on this site is accurate and complete, some of the information is supplied to us by third parties and we are not able to check the accuracy or completeness of that information. We do not accept any liabilities arising from any inaccuracy or omission in any of the information on this site supplied by you, any other site user or any other person.
3) Your use of this site
You may only use this site for lawful purposes when seeking CV advice and CV related products or help with your career. You must not under any circumstances seek to undermine the security of the site or any information submitted to or available through it. In particular, but without limitation, you must not seek to access, alter or delete any information to which you do not have authorised access, seek to overload the system via spamming or flooding, take any action or use any device, routine or software to crash, delay, damage or otherwise interfere with the operation of this site or attempt to decipher, disassemble or modify any of the software, coding or information comprised in the site.
You are solely responsible for any information submitted by you to this site. You are responsible for ensuring that all information supplied by you is true, accurate, up to date and not misleading or likely to mislead or deceive and that it is not discriminatory, obscene, offensive, defamatory or otherwise illegal, unlawful or in breach of any applicable legislation, regulations, guidelines or codes of practice or the copyright, trademark or other intellectual property rights or any person in any jurisdiction. You are also responsible for ensuring that all information, data and files are free if viruses or other routines or engines that may damage or interfere with any system or data prior to being submitted to this site. We reserve the right to remove any information supplied by you from the web site at our sole discretion, at any time and for any reason without being required to give any explanation.
4) Information Submitted by you
We will use information supplied by you to provide your CV and career advice. We use third party HR consultants to help us provide our bespoke CV writing service, this involves us, amongst other things, processing and storing information (including, without limitation, sensitive personal data) and passing or making available online such information to the HR Consultants in order to provide a quality service.
Please note that all third party HR consultants have agreed to our terms and conditions and should they be found to be in breach of these terms and conditions, they will have their contract terminated with immediate effect.
5) Content Rights
The rights in material on this site are protected by international copyright, software and trademark laws and you agree to use this site in a way which does not infringe these rights. You may copy material on this site for your own private or domestic purposes, but no copying for any commercial or business use is permitted.
6) Security and passwords
In order to register with this site and to sign in when you visit the site, you will need to use a user name and a password, which will be issued to you upon completion of services supplied. You are solely responsible for the security and proper use of your password, which should be kept confidential, at all times and not disclosed to any other person. You must notify us immediately if you believe that your password is known to someone else or if it may be used in an authorised way. We accept no liability for any unauthorised or improper use or disclosure of any password.
We accept no liability for any loss (whether direct or indirect, for loss of business, revenue or profits, wasted expenditure, corruption or destruction of data or for any other indirect or consequential loss whatsoever) arising from your use of the site and we hereby exclude any such liability, whether in contract, tort (including for negligence) or otherwise. We hereby exclude all representations, warranties and conditions relating to this web site and your use of it to the maximum extent permitted by law.
You agree to indemnify us and keep us indemnified against all cost, expenses, claims, losses, liabilities or proceedings arising from use or misuse by you of this site.
You must notify us immediately if anyone makes or threatens to make any claim against you relating to your use of this site.
This does not affect your statutory rights as a consumer
8) Choice of Law and Jurisdiction
The use of this web site and any agreements entered into through this web site are to be governed by and construed in accordance with English Law. The courts of England are to have exclusive jurisdiction to settle any dispute arising out of or in conjunction with the use of this web site or any agreement made through this web site.
9) Changes to Terms and Conditions and Invalidity.
These web site terms and conditions may be changed by us at any time. You will be deemed to accept the terms and conditions (as amended) when you next use this site following any amendment.
If any provision of these terms and conditions is held to be invalid by a court of competent jurisdiction, such invalidity shall not affect the validity of the remaining provisions, which shall remain in full force and effect.
10) Payment Options
Payment for Professional CV Writing Service is payable in advance by Credit or Debit card and includes American Express. Payments may be taken online or by telephone to an advisor. Additionally Paypal, Western Union and MoneyGram can be used or International Bank details given.
Payment by Instalments “Future Pay”
Payments are required to be scheduled through FuturePay, a division of Worldpay, the online Internet Bank, prior to commencement of Professional Services. Clients spread payment for their Professional CV Services over a period of four months. Such payments can only be completed online and are subject to the terms and conditions listed here, The Fuller CV Cancellation Policy [see point 15 below] and Future Pay’s banking terms.
Instalment Plan: First Instalment: 40%
Second & Third & Fourth Instalments: 20% each
All instalments are collected on the 1st of the next calendar month.
No discounts will be given or additional products offered outside of our Professional CV services through this service.
You agree to repay the entire value and in the eventuality of a declined transaction, we reserve the right to pursue the debt through the English Courts of Law.
11) Professional CV Writing Service:
Telephone Consultation and CV composed in accordance with the quotation provided by a Telephone Advisor.
Completion of Professional CV Writing Service:
You will be sent an email to collect and review your CV from our secure website, five working days following consultation. If your telephone consultation is conducted outside of business hours, then the 5 working days will be calculated from the next business day, following your consultation. All CV's will be formatted in Microsoft Word unless otherwise agreed at the time of consultation. If you want to convert your CV into another format then you will do so at your own risk.
Any amendments made by you, following the receipt of your new CV that have been made without prior agreement, will result in no further work being undertaken or guarantees being upheld.
12) Aftercare Terms and Conditions for Professional CV Writing Service
Within one to five days:
We offer one request for alterations, free of charge, which expires five working days from sending this email. Email the document, highlighting the required alterations to us Alterations will be made within 7 working days of your email being received.
Contact firstname.lastname@example.org, highlight and alterations you would like made to conclude your service. Valid for 5 working days from the date your documents are released.
*Note we reserve the right to reassign you back to your exisiting or an alternative Consultant, to conclude the service purchased.
13) Our Complaints Procedure:
Please direct any complaint to the Operations Team, by telephoning +44 20 7998 4112, during normal business hours.
When a complaint is received, the full details will be recorded in the Complaint Log.
A response will be made to the customer within 5 working days.
Where the complaint is of a more complex nature and requires further investigation, the customer will be contacted within 5 working days and advised of this. The customer will be given an indication of how soon a full response will be made.
Where it is not possible for a complaint to be resolved, the customer will be given a clear explanation in writing.
A Director will review the Complaint Log on a quarterly basis. Where this highlights a particular problem or pattern, this will be investigated and remedial action taken.
14) Cancellation Policy
Distance Selling Regulations shown here negate your right to cancel, as your contract commences when payment details are given by you.
Distance Selling Regulations
The supply of services and personalised goods, as outlined in Distance Selling Regulations 13, "the consumer will not have the right to cancel the contract by giving notice of cancellation pursuant to regulation 10", 13:1A and 13:1C in respect of contracts for the supply of services if the performance of the contract has begun with the consumer's agreement; before the end of the cancellation period.
However, we recognise clients can have a change of circumstance and therefore offer a cancellation policy, that balances the cost of our Administration Costs, Cancellation of Consultants Diary and Research Work undertaken, prior to a booking,:
If you cancel* by telephone with our Operations Department:
- Up to 7 working days prior to your Appointed Consultation:
10% will be deducted from the refund
- Up to 4 working days prior to your Appointed Consultation:
25% will be deducted from the refund.
- Up to 2 working days prior to your Appointed Consultation:
50% will be deducted from the refund.
- Cancellation on the day attracts the full 100% Cancellation Fee.
CV Service utilising Skills Probe Software
Any services utilising the Skills Probe Form, consists of 2 cancellation parts: 50% Software and 50% Service. Therefore this product/service carries a 2-part cancellation policy:
Part 1 – Software: Provision of the use of software is exempt from the Distance Selling Regulations and this applies to our Skill Probe. All software is automatically unsealed immediately upon receipt of payment, and therefore cannot be returned.
Part 2 – Service: Same as ‘Cancellation Policy’ above.
* Cancellations are scheduled to the next working day, where voice messages of cancellation are made outside of normal business hours.
Refunds due will be credited back to your card within 30 days of cancellation order.
All advice offered on this site and by The Fuller CV Ltd is given in good faith and is provided ‘as is’. We accept no responsibility if you should suffer loss or damage as a result of taking our advice.
16) Satisfaction Guarantee
As the UK’s largest and most popular CV writing company we have built our reputation on consistently delivering interview winning documents, with 91% of our clients being offered an interview after using our service. Our mission is for all our clients to be 100% satisfied with our service, which is why we have our satisfaction guarantee.
Our satisfaction guarantee is simple. If, after 45 days your CV hasn’t generated an interview request, let us know and if required we will revise it for you free of charge. We are passionate about delivering results for our clients which is why we are happy to provide further support until you are 100% satisfied – simple as that!
Rules of Operation: After 45 days, please request our Satisfaction Guarantee Questionnaire which contains questions regarding your job-hunt. Complete and send back, with 5 x Job Advertisements/Descriptions, by post only, to: Satisfaction Guarantee, Operations Team, The Fuller CV Ltd, Tasman House, 2 New Zealand Avenue, Walton on Thames, Surrey, KT12 1PU.